❓ q36 Frequently Asked Questions

Creating a q36 account is quick and easy. Click the q36 Login link in the navigation menu and select "Register." Fill in your details — including your full name, mobile number, email address, and date of birth. You'll need to verify your mobile number via OTP and submit a valid Philippine government-issued ID for age verification. The whole process typically takes less than 5 minutes.

You must be at least 21 years old to register and play at q36. This is a strict requirement under Philippine gaming regulations. We verify age during registration using a valid government-issued ID. Any account found to belong to a player under 21 will be immediately suspended.

q36 accepts the following Philippine government-issued IDs: Philippine Passport, PhilSys National ID (ePhilID), SSS ID / UMID, LTO Driver's License, PRC Professional ID, and COMELEC Voter's ID. The ID must clearly show your full name, date of birth, and photo.

No. Each player is allowed only one q36 account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances.

On the q36 Login page, click "Forgot Password?" and enter your registered email address or mobile number. You'll receive a password reset link or OTP. Follow the instructions to set a new password. If you continue to have trouble, contact our 24/7 support team via live chat.

q36 supports the most popular Philippine payment methods, including GCash, PayMaya (Maya), BPI Online, BDO Online Banking, and Metrobank Online. All transactions are processed in Philippine Peso (PHP / ₱). We are continuously adding more payment options for the convenience of our Filipino players.

The minimum deposit at q36 is ₱100 for most payment methods, including GCash and PayMaya. Bank transfer minimums may vary. There is no maximum deposit limit, though large deposits may require additional verification for security purposes.

GCash and PayMaya deposits are typically credited to your q36 account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) may take 15 minutes to 2 hours depending on your bank's processing time. If your deposit has not appeared after 2 hours, please contact our support team with your transaction reference number.

q36 does not charge any fees for deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit.

Log in to your q36 account and navigate to the "Withdraw" section in your account dashboard. Select your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Make sure your account is fully verified before requesting a withdrawal.

Withdrawal processing times at q36 are as follows: GCash and PayMaya — typically within 1–24 hours. Bank transfers (BPI, BDO, Metrobank) — 1 to 3 business days. First-time withdrawals may take slightly longer due to additional security verification. Withdrawals requested on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount at q36 is ₱200. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be processed in batches for security purposes.

Common reasons for withdrawal delays include: incomplete account verification (please submit all required ID documents), unmet bonus wagering requirements, security review for large or unusual transactions, or bank processing delays outside q36's control. If your withdrawal has been pending for more than 3 business days, please contact our support team via live chat.

q36 offers a wide variety of online casino games popular with Filipino players, including Lucky Bingo, Color Game, Bingo, and a large selection of Slot games. Visit our q36 Casino page for the full game library. New games are added regularly.

Yes! q36 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The q36 platform automatically adjusts to your screen size, so you get a smooth gaming experience whether you're on a smartphone or tablet, anywhere in the Philippines.

All games at q36 use certified Random Number Generator (RNG) technology to ensure fair and unbiased outcomes on every spin, draw, or round. Our game providers are regularly audited for fairness. The house edge for each game is clearly disclosed in the game information section.

Color Game is one of the most popular games at q36 — a fast-paced, easy-to-learn game inspired by the classic Filipino perya favorite. Players bet on one or more colors, and three dice are rolled. If your chosen color appears on one or more dice, you win a corresponding payout. Visit the Color Game page for full rules and betting options.

Selected slot games at q36 offer a free demo mode so you can try them out before playing with real money. Bingo and Color Game are available in real-money mode only. To access demo modes where available, simply browse the Slot section and look for the "Try Demo" option on eligible titles.

q36 offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the q36 Casino promotions page. All bonuses are subject to wagering requirements — please read the bonus terms carefully before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Wagering requirements vary by promotion — always check the specific terms for each bonus at q36.

Most q36 bonuses are credited automatically after you make a qualifying deposit. Some promotions may require you to enter a promo code during deposit or opt in via the promotions page in your account dashboard. If a bonus has not been credited within 30 minutes of a qualifying deposit, contact our support team via live chat.

Yes, all q36 bonuses have an expiry period. Typically, bonuses must be claimed within 7 days of being credited, and wagering requirements must be completed within 30 days. Expired bonuses and any associated winnings will be removed from your account. Check the specific terms of each promotion for exact expiry dates.

q36 operates within the Philippine online gaming regulatory framework and is committed to the highest standards of player safety, data privacy, and responsible gaming. All player data is protected using industry-standard SSL encryption. For more information, see our Privacy Policy and Terms & Conditions.

q36 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We never sell or share your personal information with third parties for marketing purposes. Your data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Read our full Privacy Policy for details.

q36 provides a full suite of responsible gaming tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion (temporary or permanent). You can manage all these tools from your account dashboard. For full details, visit our Responsible Gaming page.

You can request self-exclusion at any time by going to the "Responsible Gaming" section in your q36 account settings, or by contacting our 24/7 support team via live chat. Options range from a 24-hour cooling-off period to permanent account closure. All self-exclusion requests are processed immediately. Visit our Responsible Gaming page for more information.

If you feel that your gaming is becoming a problem, please take action immediately. Use q36's self-exclusion tools to take a break, and reach out to a professional support organization. In the Philippines, PAGCOR operates a Responsible Gaming program with resources for players who need help. You can also contact our q36 support team at [email protected] — we can provide referrals to local support services in Manila, Cebu, Davao, and other cities. Remember: gaming should always be fun, not a source of stress. See our Responsible Gaming page for the full list of tools and resources.