At q36, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to play responsibly — because your well-being always comes first.
q36 enforces a strict minimum age of 21 years for all players, in line with Philippine gaming regulations. We verify age during registration and conduct ongoing checks.
Need a break? q36 offers self-exclusion options ranging from 24-hour cooling-off periods to permanent account closure. Your request is processed immediately.
Set daily, weekly, or monthly deposit and loss limits on your q36 account to keep your gaming budget firmly under control at all times.
q36 sends automatic session time reminders so you always know how long you've been playing. Set your own session limits directly from your account settings.
Our reality check feature displays regular pop-up summaries of your gaming session — including time played and net balance — so you stay informed and in control.
Our Filipino support team is available around the clock to assist with responsible gaming concerns, account restrictions, and referrals to professional help organizations.
Here at q36, we want every player — whether you're from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines — to enjoy our games as a form of entertainment, not as a way to make money or escape from problems. Online casino games, including our popular Color Game, Lucky Bingo, and slot titles, are designed for fun. The house always has a mathematical edge, and no strategy can guarantee consistent winnings over time.
Responsible gaming means understanding this reality and setting clear boundaries for yourself before you start playing. At q36, we make it easy to do exactly that — with practical tools built directly into your account dashboard, available 24/7.
Philippine law and PAGCOR regulations require that all online casino players be at least 21 years of age. q36 strictly enforces this requirement. During the registration process, all players must provide valid government-issued identification to verify their age. Accepted Philippine IDs include:
Any account found to belong to a player under 21 years of age will be immediately suspended and all funds returned to the payment source. If you suspect a minor is using q36, please report it to our support team immediately at [email protected].
Self-exclusion is one of the most powerful responsible gaming tools available at q36. If you feel that your gaming is becoming a problem — or if you simply want to take a break — you can request self-exclusion at any time. q36 offers the following self-exclusion options:
To activate self-exclusion, go to your q36 account settings under "Responsible Gaming," or contact our support team via live chat. Self-exclusion requests are processed immediately — there is no waiting period.
q36 also supports the PAGCOR Exclusion Program. Players who wish to be excluded from all PAGCOR-licensed gaming platforms in the Philippines may contact PAGCOR directly through their official channels.
Setting financial limits is one of the smartest things you can do as a q36 player. Our limit tools let you define exactly how much you're comfortable spending before you start playing — not after. Available limits include:
Limit increases take effect after a 24-hour cooling-off period to prevent impulsive decisions. Limit decreases take effect immediately. You can manage all limits from your q36 account dashboard.
Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognize the warning signs early. Ask yourself honestly — do any of the following apply to you?
You spend more money on gaming than you originally planned, or more than you can afford to lose.
You chase losses — continuing to play in an attempt to win back money you've already lost.
Gaming is affecting your relationships with family, friends, or colleagues in Manila, Cebu, or wherever you live.
You feel anxious, irritable, or restless when you are not playing, or when you try to cut down.
You borrow money, sell possessions, or neglect bills to fund your gaming activity.
You hide your gaming activity from people close to you, or lie about how much time or money you spend on it.
If you answered yes to two or more of the above, we strongly encourage you to use q36's self-exclusion tools and seek professional support. You are not alone — help is available in the Philippines.
If you or someone you know is struggling with problem gambling, please reach out to a professional support organization. In the Philippines, you can contact the PAGCOR Responsible Gaming Hotline or speak to a licensed counselor. q36's support team can also provide referrals to local support services in Manila, Cebu, Davao, and other major cities. Contact us at [email protected] or via 24/7 live chat.
q36 takes the protection of minors extremely seriously. In addition to our strict 21+ age verification process, we recommend that parents and guardians in the Philippines take the following steps to prevent underage access to online gaming:
q36 is committed to the following responsible gaming standards across our entire platform:
Log in to your q36 account to set deposit, loss, and session time limits. Takes effect immediately for reductions.
Go to Account →Contact our 24/7 support team via live chat or email to activate a cooling-off period or permanent self-exclusion.
Email: [email protected]
Live Chat: 24/7 available
Response: Within 1 hour
Daily, weekly, and monthly caps on how much you can deposit via GCash, PayMaya, or bank transfer.
Automatic stop when your net losses reach your pre-set threshold for the day, week, or month.
Set a maximum session duration. q36 will notify you and can automatically log you out when time is up.
Take a short break from q36 for 24 hours, 7 days, or 30 days — no questions asked, effective immediately.
q36 is the Philippines' most trusted online casino because we put our players first — always. Join our community of responsible Filipino players and enjoy gaming the right way.
Join q36 Now →⚠️ Must be 21 years or older. Please gamble responsibly.